SHIPPING & REFUNDS
All orders are processed within 2-3 business days. Orders are not shipped or delivered on weekends or holidays. If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in shipment of your order, we will contact you via email or telephone.
Your satisfaction is our main priority. If, for any reason, you are dissatisfied with the delivery of Products, please contact us and return the Products at your cost within 10 (ten) days of delivery of your order.
If the Products were defective or does not comply with the description thereof in any respect when delivered to you, we will issue a replacement, or refund you the price of the Products, as well as the cost of delivery to return the Products within 30 (thirty) days from receipt of returned Products.
Unfortunately, any instance where the Products do not meet personal preference will not be regarded as “defective” Products and Sijnn cannot replace/refund you in such instance. You are more than welcome to contact us for any advice on wine selection prior to purchase.
All Products delivered and accepted by you must be stored in accordance with the instructions issued by Sijnn and/or be used prior to the indicated expiry date. Provided these provisions are complied with, any Products that do not comply with the quality as described may be returned within 6 months of delivery at our expense and we shall refund the purchase price paid or issue a replacement.